Returns & Exchanges

At Konbini Stop, we prioritize the freshness and safety of our snacks and beverages. If your order arrives damaged or incorrect, we offer a hassle-free return process within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Send an email to our support team with your order number and clear photos of the items you wish to return or exchange.

• 2.
  Request Review

  Our quality control team will review your request within 24 hours to ensure the items meet our safety return criteria for food products.

• 3.
  Secure Packaging

  Once approved, place the unopened items back in their original packaging to ensure they remain protected during the transit back to our warehouse.

• 4.
  Refund Processing

  After we receive and inspect the returned goods, we will issue a full refund to your original payment method or ship out your replacement items.